Frequently Asked Questions

 

 

01

How can I be sure that the item I've ordered will fit me?
 

We all know that ordering clothes online can occasionally be problematic. To avoid any sizing mistakes check out our All about size page. This gives you both the published sizes that our suppliers use as well as hints on how to choose the right size for you. If you are still unsure, use our contact us page and we'll try to give individual advice on what size is right for you.

02

How long will it take for my order to arrive?

 

Once payment is received we will send your order out as soon as possible. Check out our delivery and returns page for more details. Every order can be tracked at www.royalmail.com. You will find your tracking number in your confirmation email from us.

03

04

What debit and credit cards do you accept?

 

We accept payment by credit or debit cards through Paypal. However you don't need to have a PayPal account to make a payment. When you go to our checkout you are then taken to PayPal's secure site where you can pay by credit card.

 

If you already have a PayPal account you can also choose to pay by logging into your PayPal account.

 

Note that your credit card details are supplied direct to PayPal. We do not receive and hold your credit card details. For more information see our privacy statement page.

05

What do I do if I need to return an item?

 

.In the unfortunate event that you need to return an item to us, please go to our Delivery and Returns page where you will find full details on how to return an item.

I can't find the item I'm looking for in the right size or colour. Can you order it in for me?

 

Unfortunately some items will be out of stock with our suppliers in the United States. If you have seen an item that you would like but it is not available in the size or colour you need, please contact us with the details of the item you are interested in. We will then advise you on its availability. Please note we can normally only re-order current season styles or core product lines depending on our US suppliers stock position. Sale or clearance items cannot be ordered in.